Booking Terms and Conditions


A reasonable level of fitness and health is required to participate in all of Down Under’s holiday packages, however some tours may be more challenging, with stair components, walking tours, uneven terrain and slightly longer than usual travelling hours. To ensure that you select the right tour for you, we’ve developed a very clear set of fitness recommendations for our tours.

Please carefully read the fitness level requirements so that you may choose the right tour for your physical capabilities. We recommend consulting your doctor and dentist before embarking on a tour.  If you are unclear or you have any questions, please contact one of our consultants so they can assist you in finding the right holiday for you.


  • Participate in small walking tours at a relaxed pace
  • Walk on mostly level ground
  • Tackle an occasional flight of stairs or incline
  • Stand for a reasonable length of time in galleries and museums
  • Get on and off a coach with step stairs, train or boat unassisted
  • Manage your own luggage


  • Participate in walking tours with time to rest at least every 10 minutes
  • Walk confidently on bush tracks, soft sand and uneven ground
  • Stand for 15 minutes without needing to sit down
  • Tackle a flight of stairs or incline
  • Get on and off a coach with step stairs, train or boat unassisted
  • May occasionally include some longer than normal travelling days
  • Manage your own luggage


  • Participate in walking tours for up to 20 minutes without having to stop or sit down to rest
  • Walk up an incline equal to a flight of stairs without stopping
  • Stand for at least 30 minutes without needing to sit down
  • Walk over uneven ground, tackle cobbled creek crossings & walk through soft sand
  • Get on and off a coach with step stairs, train or boat unassisted
  • May occasionally include some longer than normal travelling days
  • Manage your own luggage

Terms & Conditions

DEPOSIT:  A deposit of $250 per person is payable within seven days of booking unless otherwise stated. A deposit of $500 is required for Early Bird discount.  Final payment is due 45 days prior to departure unless otherwise advised.

CANCELLATIONS:  The following amount will be deducted from your fare according to notice given plus any non-refundable tickets or airfares. No refund is payable once your tour has commenced.  Please note:  If booking through a travel agent please check the agent’s cancellation policy as extra charges may apply.  Cancellation fee is per person.

Days Notice 60 or more 59 – 30 29 – 15 14 or less
% of fare $50 admin fee Loss of Deposit

(plus any non-refundable costs)

50% 100%


TRAVEL INSURANCE: We STRONGLY ADVISE passengers to take out travel insurance cover for health, baggage and personal effects, loss of monies through cancellation, additional expenses incurred through illness and early departure from a tour.

LUGGAGE LIMITS:  Luggage space is limited onboard our coaches.  Each passenger is entitled to take one suitcase, the size of which is not to exceed H60cm x L25cm x W40cm, the weight limit is 20 kilos (44lbs). Personal items should be carried in a travel bag.

CLOTHING:  Pack a wash ‘n’ wear wardrobe of casual, comfortable clothing with some warmer clothes for evenings.  Include a jacket, walking shoes, hat, swimsuit, towel, light raincoat, torch and a special outfit.

PASSENGER SEATING:  A compulsory seat rotation policy is employed and there are no exceptions to this policy. While Down Under Coach Tours makes every effort to accommodate the special requirements of our passengers in fairness to other travellers, we request that all travellers participate in the seat rotation.

DAILY ROUTINE:  Breakfast is usually 7.00am. Generally, your coach will be ready to leave at 7.45am. You will have many opportunities to stop for photographs during the course of the day. Depending on the day’s activities you will arrive at your accommodation at 4.30pm to 5.00pm. Dinner is usually 6.00pm to 6.30pm allowing time for a rest and to freshen up before dinner.

SPECIAL NEEDS:  A reasonable level of physical and mental health and fitness is required on all of our tours.  We recommend that you visit your doctor to confirm that you are physically able to undertake the day-to-day requirements of the tour. Persons with limited mobility or those unable to adequately care for themselves are required to be accompanied by a carer.  In particular, hostesses, tour guides, coach captains, and your fellow passengers will not act as assistants or carers in these circumstances.  Down Under Coach Tours reserves the right to refuse to carry passengers requiring assistance who are not accompanied by a carer.

ACCEPTABLE BEHAVIOUR: No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in the opinion of any representative of the company, such as to render them incapable of caring for  themselves, or  whereby  they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The company will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.

FLIGHTS:  For an unbelievable FLY $99 each way airfare you can join a Down Under Coach tour from all capital cities on the eastern sea board.  Flights from other capital cities may incur an additional fee. To qualify simply pay for your FLY $99 airfare with your tour deposit, within seven days of booking.  FLY $99 air fares are subject to availability.  A door to door service is offered for residents who reside in the Metropolitan Taxi areas of capital cities and selected major cities.  For enroute joining arrangements see your Tour Consultant or contact Down Under Coach Tours.  Please note:  FLY $99 are available on specific tours only, look for the symbol.

CONDITIONS AND LIMITS OF LIABILITY:  The conditions and terms of liability on which these tours operate are detailed as follows:

  1. Down Under Coach Tours finalises all arrangements for these tours upon the express condition that they cannot accept responsibility or liability for any delays, accidents, injury or damage caused by the airlines, rail, express coaches or any other service the company acts as agents on behalf of or arising out of the provision of, or failure to provide these services.
  2. Down Under Coach Tours have used information supplied to it by the providers of relevant tours and accommodation houses and have endeavoured to ensure the information contained is correct at the time of printing. Down Under Coach Tours can accept no responsibility for inaccuracy or misdescriptions.
  3. Down Under Coach Tours reserves the right to alter or change the accommodation, carriers or coach at any time for any reason. Down Under Coach Tours reserves the right to change or amend the tour itinerary should the occasion warrant and if it becomes necessary, due to adverse weather/road conditions or unforeseen circumstances. The coach crew retain the right to alter the itinerary in a manner which will benefit all concerned.
  4. Down Under Coach Tours provide a Tour Leader subject to a minimum loading of 20 passengers. If the tour takes place with fewer than 20 passengers, the Coach Captain may take on both roles.
  5. Departures are subject to a minimum number. In the event that a tour is cancelled by Down Under Tours due to low numbers, you will be notified prior to the final payment due date and any deposits paid will be refunded in full
  6. Down Under Coach Tours maintains strict standards of safety and reliability of vehicles at all times, however, in rare cases mechanical failure may occur. Passengers are assured that every effort is made to minimise any small inconvenience experienced, while we utilise the large network of repair facilities Australia wide.
  7. Down Under Coach Tours can give no guarantee as to the exact arrival and departure times for carriers and operators used in the tour and cannot be liable for failure to make connections with any other services or attractions.
  8. Down Under Coach Tours will endeavour to contact clients in the event of industrial action affecting air, rail or other tour related transportation. However, if contact is not made passengers should phone the free call number listed below to finalise alternative arrangements.
  9. Down Under Coach Tours reserves the right to vary the advertised or printed price to cover any significant increases in airfare, rail fare, fuel price or other tour related costs.
  10. Down Under Coach Tours accepts no responsibility for the suitability of the rooming partners allocated for single passengers willing to share accommodation. If a passenger regards the rooming partner to be unsuitable every effort will be made to arrange single accommodation for the duration of the tour with the additional costs being paid by the passenger.
  11. Down Under Coach Tours takes all reasonable steps to ensure an enjoyable holiday experience and cannot accept liability for any loss of enjoyment whatsoever and howsoever experienced by the passengers.




A door-to-door service is offered to residents in the following areas:

HERVEY BAY:  5km radius of GPO

MARYBOROUGH:  5 km radius of GPO

GYMPIE:  5 km radius of GPO

SUNSHINE COAST TO BRISBANE:  10 km from designated pick-up point.

Sunshine Coast to Brisbane Designated Pick-Up Points:  Eumundi, Cooroy, Nambour, Forest Glen, Palmview, Caboolture, Burpengary.

BRISBANE & IPSWICH:  30 km radius of GPO or 10 km from a designated pick up point.

Brisbane & Ipswich Region Designated Pick Up Point: Mango Hill, Chermside, Roma Street Transit Centre, Ipswich, Blacksoil.

A one way door to door service is offered to residents who are within

11km – 20km of a designated pick-up point as specified above.


The door-to-door service applies to tours of six days duration or more. Passengers requiring overnight accommodation to join or depart a tour, accommodation is an additional cost.