Tour Booking Terms and Conditions

Fitness Level Requirements

Passengers accept that it is their responsibility to ensure that their health is in a state which allows them to enjoy the tours and successfully complete activities that the tour offers.  It is essential for you to address any medical conditions / dietary requirements with us at the time of booking. 


Persons with limited mobility or those unable to adequately care for themselves are required to be accompanied by a carer.  In particular, hostesses, coach captains, and your fellow passengers will not act as assistants or carers in these circumstances.  Down Under Coach Tours reserves the right to refuse to carry passengers requiring assistance who are not accompanied by a carer.

Terms & Conditions

  • Deposit & Payments

    Day Tours - unless otherwise stated payment is due 2 weeks prior to departure.  Deposits maybe required for concerts and special events to cover the costs of pre-purchasing the tickets.


    Short Tours - a deposit is required within 7 days of booking and final payment is due 3 weeks prior to departure unless otherwise stated.


    Longer Tours - a deposit of $350 per person is payable within seven days of booking unless otherwise stated. Final payment is due 50 days prior to departure unless otherwise advised.


    Payment can be made in person (cash or card), over the phone with a credit card, direct deposit or through a travel agent.


    (If booking/paying through a travel agent, please check the agent’s fees and cancellation policy, as extra charges may apply.

  • Travel Insurance

    We STRONGLY ADVISE passengers to take out travel insurance to cover for health, baggage and personal effects, loss of monies through cancellation, additional expenses incurred through illness and early departure from a tour.

  • Luggage Limits

    Luggage space is limited onboard our coaches.  Each passenger is entitled to take one suitcase, the size of which is not to exceed H75cm x L47cm x W31cm, and the weight limit is 20 kilos (44lbs). Personal items should be carried in a travel bag.

  • Clothing

    Pack a wash ‘n’ wear wardrobe of casual, comfortable clothing with some warmer clothes for evenings.  Include a jacket, walking shoes, hat, swimsuit, towel, light raincoat, torch, and a special outfit.

  • Passenger Seating (Longer Tours)

    A compulsory seat rotation policy is employed (for longer tours), and there are no exceptions to this policy. While Down Under Coach Tours makes every effort to accommodate the special requirements of our passengers in fairness to other travellers, we request that all travellers participate in the seat rotation.

  • Daily Routine (Longer Tours)

    Breakfast is usually 7.00 or 7.30am. Generally, your coach will be ready to leave at 7.45 to 8.00am. You will have many opportunities to stop for photographs during the day. Depending on the day's activities, you will arrive at your accommodation from 5.00 to 5.30pm. Dinner is usually 6.30 pm, allowing time for a rest and to freshen up before dinner.

  • Special Needs

    A reasonable level of physical and mental health and fitness is required on all of our tours.  We recommend that you visit your doctor to confirm that you are physically able to undertake the day-to-day requirements of the tour. Persons with limited mobility or those unable to adequately care for themselves are required to be accompanied by a Carer.  In particular, hostesses, tour guides, coach captains, and your fellow passengers will not act as assistants or carers in these circumstances.  Down Under Coach Tours reserves the right to refuse to carry passengers requiring assistance who are not accompanied by a Carer.

  • Acceptable Behaviour

    No passenger will be permitted to embark or continue on the tour while their mental or physical condition, in the opinion of any representative of the company, such as to render them incapable of caring for themselves or whereby they become objectionable to other passengers, or they become a hazard to themselves or other passengers. The company will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.

  • Cancellation Policy for 2025 Tours

    Day Tours - Refunds prior to final payment will be subject to any non-refundable costs.  For cancellations after the final payment date any refund will be subject to pre-paid venue cancellation policies.


    Concerts/Shows – Deposit paid covers the cost of your ticket.  Cancellation refunds are subject to the resale of your ticket.  For cancellations made after the final payment date refund will be subject to venue cancellation policies.


    Short Breaks (2 to 4 Days) - Refunds for cancellations prior to final payment date subject to any non-refundable costs.  Cancellations made after final payment date subject to venue cancellation policies.


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    Longer Tours (5 days or more) - the following amount will be deducted from your fare according to the notice given, plus any non-refundable tickets or airfares. No refund is payable once your tour has commenced.  


    Days Notice: 50 days or more

    % of fare: $50 admin fee (plus any non-refundable costs)


    Days Notice: 49 days - 36 days

    % of fare: Loss of Deposit (plus any non-refundable costs)


    Days Notice: 35 days or less

    % of fare: 100%


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    Please note: If booking through a travel agent, please check the agent's cancellation policy, as extra charges may apply. The cancellation fee is per person.

  • Cancellation Policy for 2026 Tours

    Day Tours - Refunds prior to final payment will be subject to any non-refundable costs.  For cancellations after the final payment date any refund will be subject to pre-paid venue cancellation policies.


    Concerts/Shows – Deposit paid covers the cost of your ticket.  Cancellation refunds are subject to the resale of your ticket.  For cancellations made after the final payment date refund will be subject to venue cancellation policies.


    Short Breaks (2 to 4 Days) - Refunds for cancellations prior to final payment date subject to any non-refundable costs.  Cancellations made after final payment date subject to venue cancellation policies.


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    Longer Tours (5 days or more) - the following amount will be deducted from your fare according to the notice given, plus any non-refundable tickets or airfares.


    The cancellation fee is per person.


    Days Notice: 50 days or more

    % of fare: $100 admin fee (plus any non-refundable costs)


    Days Notice: 49 days - 36 days

    % of fare: Loss of Deposit - $350 (plus any non-refundable costs)


    Days Notice: 35 days or less

    % of fare: 100% loss of monies paid


    No refund is payable once your tour has commenced. 


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    Please note: If booking through a travel agent, please check the agent's cancellation policy, as extra charges may apply. 

A Door-To-Door Service

(for longer tours only)

The door-to-door service applies to tours of five days duration or more. Passengers that require overnight accommodation to join or depart a tour; accommodation is an additional cost.

For additional designated pick-up points or more details, please enquire.

  • Travel Tour Bus — Queensland, AUS — Down Under Tours

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A door-to-door service is offered to residents in the following areas:

Hervey Bay within a 5km coastal strip from Pt Vernon to Urangan
Maryborough within 5km radius from McDowell Carpark
Gympie within 5km radius from the City Centre
Sunshine Coast to Brisbane within 10km from one of the following designated pick up points:
Cooroy - from bus stop on Elm Street
Eumundi - from bus stop on Memorial Drive (Markets)
Forest Glen - from bus stop on Mons Road (near Bakery)
Palmview - from bus stop at Aussie World
Caboolture & Burpengary - from BP Service Centre, Bruce Hwy
North Lakes - bus stop cnr of The Corso & North Lakes Drive
Brisbane within 30km radius from Brisbane Coach Terminal, Parkland Boulevard, Brisbane City
Ipswich within 10km from Blacksoil Service Centre, Warrego Hwy (service may be available if the tour travels in this direction).
Toowoomba within 10km from Clifford Gardens Shopping Centre (service may be available from this area if tour travels in this direction).

CONDITIONS AND LIMITS OF LIABILITY

The conditions and terms of liability on which these tours operate are detailed as follows:

  • 1

    Down Under Coach Tours finalises all arrangements for these tours upon the express condition that they cannot accept responsibility or liability for any delays, accidents, injury or damage caused by the airlines, rail, express coaches or any other service the company acts as agents on behalf of or arising out of the provision of, or failure to provide these services.

  • 2

    Down Under Coach Tours have used information supplied to it by the providers of relevant tours and accommodation houses and have endeavoured to ensure the information contained is correct at the time of printing. Down Under Coach Tours can accept no responsibility for inaccuracy or mis-descriptions.

  • 3

    Down Under Coach Tours reserves the right to alter or change the accommodation, carriers or coach at any time for any reason. Down Under Coach Tours reserves the right to change or amend the tour itinerary should the occasion warrant and if it becomes necessary, due to adverse weather/road conditions or unforeseen circumstances. The coach crew retain the right to alter the itinerary in a manner which will benefit all concerned.

  • 4

    Down Under Coach Tours provide a Tour Leader subject to a minimum loading of 20 passengers (for Short & Longer Tours). If the tour takes place with fewer than 20 passengers, the Coach Captain may take on both roles.

  • 5

    Departures are subject to a minimum number. In the event that a tour is cancelled by Down Under Tours due to low numbers, you will be notified prior to the final payment due date and any deposits paid will be refunded in full.

  • 6

    Down Under Coach Tours maintains strict standards of safety and reliability of vehicles at all times, however, in rare cases mechanical failure may occur. Passengers are assured that every effort is made to minimise any small inconvenience experienced, while we utilise the large network of repair facilities Australia wide.

  • 7

    Down Under Coach Tours can give no guarantee as to the exact arrival and departure times for carriers and operators used in the tour and cannot be liable for failure to make connections with any other services or attractions.

  • 8

    Down Under Coach Tours will endeavour to contact clients in the event of industrial action affecting air, rail or other tour related transportation. However, if contact is not made passengers should phone the number listed below to finalise alternative arrangements.

  • 9

    Down Under Coach Tours reserves the right to vary the advertised or printed price to cover any significant increases in airfare, rail fare, fuel price or other tour related costs.

  • 10

    Down Under Coach Tours accepts no responsibility for the suitability of the rooming partners allocated for single passengers willing to share accommodation. If a passenger regards the rooming partner to be unsuitable every effort will be made to arrange single accommodation for the duration of the tour with the additional costs being paid by the passenger.

  • 11

    Down Under Coach Tours takes all reasonable steps to ensure an enjoyable holiday experience and cannot accept liability for any loss of enjoyment whatsoever and howsoever experienced by the passengers.

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